Veelgestelde vragen

 

ORDERING & PAYMENT

Q: How do I order rentals and pay for it?
A: You can look around and add products and amount to your shopping cart at any time. When you’re done and want to rent the products in your cart, you click the button checkout. When you have no account with us, you first have to setup your account to proceed to the payment section. In the payment section you can specify from when to when you want to rent the products in your cart and how you want to pay.  You can pay online, pay on delivery or pay on pick-up. When you want to pay on pick-up please bring the invoice id so we can handle your order faster for you.

Q: Is there an order minimum?
A: Yes, there is an order minimum of 100 euro without delivery costs.

Q: What’s the purpose of the deposit I have to pay?
A: You pay a percentage deposit that will be used for repair or replacement in case products are damaged, broken, incomplete, lost or stolen. When the repair or replacement costs exceeds the deposit we charge you additional. On the invoice you’ll find the replacement value of each product.

Q: Can I make a reservation?
A: Yes, you can make a reservation at any time. Our system shows you the availability of all our products for the period you want to rent. At the day of your reservation you pay 50% to secure your reservation and two weeks before the rental date you pay another 50%.

Q: Is there a limitation to the length to rent?
A: No, you can rent as long as you want. Depending on the product, we have different rates for passing ten, twenty or thirty days. For events in the weekend you rent the products for the whole weekend.

Q: Can I change my order?
A: Yes, you can change your order 30 days or more before the rental start date without costs. Between 14 and 30 days before the rental start date you pay 50% of the original order, plus ofcourse 100% of the new products.

Q: Can I cancel my reservation or my order?
A: Yes, you can cancel your reservation or your order by sending an email to info@mygreatestrentals.com that includes your written cancellation and your order ID. When you cancel your reservation or order before two weeks of the rental start date you don’t pay the second 50% of the total rental amount when it concerns a reservation and you get 50% refunded of the total amount paid when it concerns a full paid order. When you cancel your reservation or order within two weeks before the rental start date you’re obligated to pay the second 50% of the total rental amount when it concerns a reservation and you don’t get a 50% refund when it concerns a full paid order. In this case its still appreciated you let us know you are canceling your order. By doing that you get a 10% discount voucher that can be used on a new order within 12 months.

DAMAGE & LOST

Q: What happens when a rented product is damaged or lost?
A: You are responsible to return all the rented products in the original state as it was when rented to you. When a product is damaged you are responsible to cover the repair or if not possible to repair, the replacement fee. The replacement fee also applies on lost products. Replacement fees are based on current retail value and are available upon request.

Q: Is there an insurance to cover damage or lost?
A: Yes, we have an extended insurance that covers, repair on damaged products and replacement when lost or stolen. You can purchase this insurance when you complete your order. Read the terms here.

DELIVERY & RETURN

Q: Where can I have my rented products delivered?
A: We deliver our rentals throughout Europe. Be aware that product and location based delivery costs applies and needs to be agreed on and paid for upfront.

Q: Can I pick-up the products I want to rent?
A: Yes*, you can pick-up the rented products at our warehouse in Diemen, The Netherlands. The warehouse is located at Sniep 79a, 1112 AJ , Diemen and is open for pick-up on Monday, Tuesday, Wednesday, Thursday and Friday from 9.30 a.m in the morning till 6.00 p.m. in the evening. * Some rentals can not be picked up and can only be delivered by My Greatest Rentals and can only be assembled and disassembled by My Greatest Rentals on site. If this applies then this is stated with the product.

Q: Can you pick-up the products at the location after my rental term?
A: Yes*, we can pick-up the rented products at any location in Europe. Be aware that product and location based delivery costs applies and needs to be agreed on and paid for upfront. * Some rentals can not be picked up and can only be delivered by My Greatest Rentals and can only be assembled and disassembled by My Greatest Rentals on site. If this applies then this is stated with the product.

Q: How are rented products delivered?
A: We deliver all rented products clean, in their best shape and in a suitable protective packaging. You sign for receiving the products in the shape as they are when delivered to you. In the delivery form you sign is a special place for agreed comments and notes about any of the rented products.

Q: How do I return the rented products?
A: You return the rented products in the same state as you received them including the suitable packaging. All products are expected to be clean, complete and undamaged when returned. Your rented products are inspected and signed off by an expert when taking them in.

Q: Do you have a cleaning service?
A: Yes, we have a cleaning service and clean the rented products for you. You can purchase this cleaning service when you complete your order. The costs of this service vary per product and volume and will be calculated by our system. You can read the cleaning service terms here .

STYLE MATCH & SETUP

Q: Can you help me to choose the right products?
A: Yes, we have stylists that can help you with that. You can use our online form to tell us more about your event and your wishes. A stylist will contact you and help you to match your wishes.

Q: Do you have a setup service?
A: Yes*, we can help you to setup the rented products at the location. Costs for this service is quoted based on your specific requirements. Please note we do not deliver the sweets, foods and drinks.

Terms & Conditions