Refund policy
Return & Cancellation Policy
Last updated: June 2026
Thank you for choosing My Greatest Rentals (trading name of My Greatest Event BV). We are dedicated to providing high-quality event rentals and decor for weddings and special celebrations.
Please note: the standard consumer right of withdrawal applicable to distance purchases (14-day cooling-off period) does not apply, as the rental of goods provided by My Greatest Rentals always relates to a pre-agreed, specific rental period (the date(s) of your event, as recorded when placing your order). Our policy for rental orders is structured as follows.
1. Cancellation & Refunds
You have the right to cancel your rental agreement under the following conditions:
• Cancellation 30 or more days before the start of the rental period - full refund of 100% of the amount paid.
• Cancellation 7 to 29 days before the start of the rental period- refund of 50% of the amount paid. This partial retention reflects the exclusive reservation of the rented items for your booking, which prevents these items from being rented to other customers during this period.
• Cancellation less than 7 days before the start of the rental period - refund of the delivery fee only, provided the delivery has not yet been dispatched. If the delivery is already en route, the delivery fee is also non-refundable.
2. Cancellation Procedure
To officially cancel an order, you must submit a written cancellation request by email or WhatsApp:
• Email: info@mygreatestrentals.com
• WhatsApp: +31 6 33 811 527
• Always include your order number and the full name under which the booking was registered.
• We recommend sending cancellation requests by email where possible, as this provides the most reliable confirmation of receipt and date.
A cancellation is considered received on the date and time the cancellation request is received by My Greatest Rentals via email or WhatsApp. We will confirm receipt in writing by email or WhatsApp. The applicable refund tier is determined based on the date the cancellation request is received.
Approved refunds are processed within 5 working days via the original payment method.
3. Security Deposit & Damage Policy
Depending on the value and nature of the rented items, a refundable security deposit may be required at the time of booking. The deposit amount is explicitly stated in your booking confirmation.
• The deposit will be refunded within 5 working days following the end of the rental period, provided all items are returned undamaged and in their original condition.
• If a rented item is found to be damaged, broken, or missing, the cost of repair or replacement will be deducted from the deposit.
• If the damage costs exceed the deposit amount, the customer will be invoiced for the outstanding difference. Any additional costs above the deposit are limited to the demonstrable repair costs, or, where repair is not possible, the current replacement value of the relevant item.
If a defective or missing item is identified at the time of delivery or collection, we kindly request that you notify our team immediately so that appropriate action can be taken.
Crockery, glassware, and cutlery must be returned clean (rinsed and free of food and drink residue); customers are welcome to rinse or wash these items themselves. Linens, napkins, and other fabric items should not be washed by the customer; these should be returned dry and free of food residue, confetti, and floral debris, after which My Greatest Rentals arranges professional laundering.
If items are returned unclean, a cleaning fee starting from €50 per order applies.
For furniture, cushions, and other large items returned dirty (but undamaged), the actual cost of professional cleaning will be charged, based on an invoice from our cleaning service.
If an item is returned with damage that cannot be remedied through cleaning (such as burn marks, tears, candle wax, permanent staining, broken or cracked parts, dents or scratches, fading or discolouration of the material, or water marks or mould), this will be treated as damage under this article, and repair or replacement costs will be charged in accordance with the conditions described above.
For practical guidance on how to prepare rented items for return, please refer to our Customer Return Preparation Guide, available on our website and provided with your booking confirmation. This guide does not alter or supersede the terms of this policy.
4. Return of Items: Date & Time
All rented items must be available for return on the date and at the time agreed in the rental contract.
Returns must be completed by 17:30 on the agreed day, unless alternative arrangements have been confirmed in writing in advance.
• In the event of a delay in the return of items attributable to the customer, or failure to meet the agreed return time, My Greatest Rentals reserves the right to charge a penalty of 50% of the daily rental rate (the rental price of the item per day, as stated in your order confirmation) for each day of delay, up to a maximum of 100% of the total rental price of the relevant items. This penalty reflects the loss of revenue resulting from the unavailability of the items for other bookings, as well as the associated administrative and logistical costs.
• If items are not returned within 7 days of the agreed date and no alternative arrangement has been made, this will be treated as a loss and the customer will be invoiced for the full replacement value.
• The customer must ensure that our team has unobstructed access to the venue at the agreed time of collection.
5. Force Majeure
We recognise that events may occasionally be cancelled or postponed due to circumstances beyond the customer’s control, such as serious illness, venue cancellation, or government-imposed restrictions.
In such cases, please contact us as soon as possible at info@mygreatestrentals.com or WhatsApp. Each situation will be assessed on an individual basis. Where reasonably possible, we will offer one of the following resolutions:
• Free date change, subject to availability.
• Partial credit towards a future booking.
• A goodwill refund at the discretion of the company.
Force majeure claims must be substantiated with appropriate documentation, such as a medical certificate or written notice from the venue. In the absence of documentation, the standard cancellation terms will apply.
6. Product Display & Colour Variations
All product images and specifications on our website are indicative. While we guarantee the delivery of high-quality items, minor colour variations may occur due to differences in screen settings. Such variations do not constitute grounds for cancellation or refund. This applies only to minor variations resulting from digital screen display and does not affect your statutory rights regarding conformity.
7. Governing Law
This policy is governed by Dutch law. All disputes are subject to the jurisdiction of the competent Dutch courts. This choice of law does not affect any mandatory consumer protection provisions of the consumer’s country of habitual residence that would apply under European regulations.
My Greatest Rentals, Afmijnstraat 24, 1187 ZZ Amstelveen, Netherlands
Email: info@mygreatestrentals.com
Phone or WhatsApp: +31 6 33 811 527
