General Terms and Conditions

Table of contents:

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of revocation
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, termination and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions

Article 1 - Definitions

In these terms and conditions the following terms shall have the following meanings:

1. Reflection period : the period within which the consumer can make use of his right of withdrawal;
2. Consumer : the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
3. Day : calendar day;
4. Duration transaction : a distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time;
5. Durable medium : any instrument which enables the consumer or the entrepreneur to store information addressed personally to him in a way accessible for future consultation and unaltered reproduction of the stored information.
6. Right of withdrawal : the option for the consumer to cancel the distance contract within the cooling-off period;
7. Model form : the model withdrawal form made available by the trader that a consumer can fill in when he wants to exercise his right of withdrawal.
8. Entrepreneur : the natural or legal person who offers products and/or services remotely to consumers;
9. Distance contract : an agreement concluded between the consumer within the framework of a system organised by the entrepreneur for the distance rental of products and the purchase of services, whereby up to and including the moment the agreement is concluded exclusive use is made of one or more techniques for distance communication;
10. Distance communication technology : means that can be used to conclude an agreement without the consumer and the entrepreneur being in the same place at the same time.
11. General Terms and Conditions : these General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

My Greatest Rentals, trading name of My Greatest Party
Business address: Keurmeesterstraat 20, 1187 ZX Amstelveen
Telephone number: +31 (0)20-2601247, available between 10am and 6pm
Whatsapp: +31 (0)6-83661310, available between 10am and 6pm
Email address: info@mygreatestrentals.com
Chamber of Commerce number: 24415505
VAT identification number: NL001944225B72

Article 3 - Applicability

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and orders concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed before the distance contract is concluded that the general terms and conditions are available for inspection at the company and will be sent free of charge to the consumer as soon as possible upon request.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, the consumer will be informed where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer's request.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and, in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favourable to him.
5. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these terms and conditions will otherwise remain in force and the provision in question will be replaced without delay by mutual agreement with a provision that approximates the purport of the original as closely as possible.
6. Situations not covered by these terms and conditions must be assessed 'in the spirit' of these terms and conditions.
7. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these terms and conditions.

Article 4 - The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these must be a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
4. All images, specifications, and data in this offer are indicative and cannot give rise to compensation or termination of the agreement.
5. Product images are a true representation of the products offered. The company cannot guarantee that the displayed colors exactly match the actual colors of the products.
6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular
   special:

• the price including taxes;
• any costs of delivery and collection;
• the manner in which the agreement will be concluded and the actions required for this;
• whether or not the right of withdrawal applies;
• the method of payment, delivery and execution of the agreement;
• the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
• the amount of the rate for distance communication if the costs of using the distance communication technology are calculated on a basis other than the regular basic rate for the means of communication used;
• whether the agreement is archived after it has been concluded, and if so, how it can be consulted by the consumer;
• the manner in which the consumer, before concluding the agreement, can check and, if necessary, correct the data provided by him in connection with the agreement;
• any other languages ​​in which, in addition to Dutch, the agreement may be concluded;
• the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically.

Article 5 - The Agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer may terminate the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will implement appropriate security measures.
4. The entrepreneur may, within legal frameworks, investigate whether the consumer can meet their payment obligations, as well as all the facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good reason not to enter into the contract, they are entitled to refuse an order or request with reasons or to impose special conditions on its execution.
5. The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:

• the visiting address of the entrepreneur's establishment where the consumer can go with complaints;
• the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
• the information about warranties and existing after-sales service;
• the information included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement;
• the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

Article 6 - Right of withdrawal

When renting products:

Please note! Different regulations apply to renting products than to purchasing products. The right of withdrawal does not apply to rentals. Read more about this on the website of the Netherlands Authority for Consumers and Markets (ACM) www.acm.nl and in Article 8 of these Terms and Conditions.

1. When placing an order to rent products, the consumer has the option to cancel this agreement without giving reasons up to 14 days before the agreed rental date. This cooling-off period begins on the day the consumer, or a representative designated in advance by the consumer and notified to the company, places the rental order and runs until 14 days before the agreed rental date.
2. For cancellations less than 14 days before the agreed rental date, the following applies: up to 7 days before the start of the specified rental date, 50% refund and lapses if this is less than 7 days before the start of the specified rental date.
3. If the consumer wishes to exercise their right of withdrawal, they are obligated to notify the business of this within 14 days before the start of the rental period. This notification must be made using the standard form or another means of communication, such as email.
4. If the customer has not indicated that he wishes to exercise his right of withdrawal after the expiry of the periods mentioned in paragraphs 2 and 3, the right to a refund lapses.

When providing services:

1. When providing services, the consumer has the option to cancel the agreement without giving reasons at least 14 days before the agreed rental date.
2. For cancellations less than 14 days before the agreed rental date, the following applies: up to 7 days before the start of the specified rental date, 50% refund and lapses if this is less than 7 days before the start of the specified rental date.
3. In order to exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

Article 7 - Costs in case of revocation

1. If the consumer exercises his right of withdrawal, no additional costs will be charged other than those stated in Article 6.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after cancellation. Refunds will be made via the same payment method used by the consumer, unless the consumer explicitly consents to a different payment method.

Article 8 - Exclusion of the right of withdrawal

1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:

1. which have been created by the entrepreneur in accordance with the consumer's specifications;
2. that are clearly personal in nature;
3. which by their nature cannot be returned;
4. that can spoil or become outdated quickly;
5. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
6. for individual newspapers and magazines;
7. for audio and video recordings and computer software of which the consumer has broken the seal.
8. for hygiene products where the consumer has broken the seal.
9. Exclusion of the right of withdrawal is only possible for services:
10. concerning accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;
11. the supply of which has begun with the express consent of the consumer before the cooling-off period has expired;
12. concerning betting and lotteries.

Article 9 - The price

1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market over which the entrepreneur has no control. This subjection to fluctuations and the fact that any stated prices are target prices will be stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

1. these are the result of statutory regulations or provisions; or
2. the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

1. The prices stated in the offer of products or services include VAT.
2. All prices are subject to printing and typographical errors. We accept no liability for the consequences of printing and typographical errors. In the event of printing or typographical errors, the entrepreneur is not obligated to deliver the product at the incorrect price.

Article 10 - Conformity and Warranty

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement is concluded.

Article 11 - Delivery and execution

1. The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has provided to the company.
3. Subject to the provisions of paragraph 4 of this article, the company will fulfill accepted orders on the rental date. If an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified no later than 7 days before the rental date. In that case, the consumer has the right to cancel the agreement free of charge. The consumer is not entitled to compensation.
4. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
5. If delivery of a product proves impossible, the entrepreneur will endeavor to provide a replacement item. The fact that a replacement item is being delivered will be clearly and comprehensibly communicated at the time of delivery. The right of withdrawal cannot be excluded for replacement items.

Article 12 - Payment

1. Unless otherwise agreed, amounts owed by the consumer must be paid immediately upon ordering.
2. The consumer has the duty to report any inaccuracies in payment details provided or stated to the entrepreneur without delay.
3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs made known in advance.

Article 13 - Complaints procedure

1. The entrepreneur has a sufficiently well-known complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within 2 months after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
5. In case of complaints, a consumer should first contact the company. It is also possible to submit complaints via the European ODR platform ( http://ec.europa.eu/odr ).
6. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.
7. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, or the ????.

Article 14 - Disputes