General Terms and Conditions
General Terms and Conditions
Last updated: June 2026
Table of Contents
Article 1 - Definitions
Article 2 - Identity of the trader
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and execution
Article 12 - Payment
Article 13 - Complaints procedure
Article 14 - Disputes
Article 15 - Rental Conditions
Article 1 - Definitions
In these terms and conditions, the following definitions apply:
• Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
• Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or profession and who enters into a distance contract with the trader;
• Daily rental rate: the rental price of the relevant item for one day, as stated in the order confirmation. For a rental period of multiple days, the daily rental rate is calculated by dividing the total rental price of the item by the number of rental days;
• Day: calendar day;
• Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
• Durable medium: any instrument which enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information;
• Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
• Model form: the model withdrawal form made available by the trader, which a consumer can complete when exercising their right of withdrawal;
• Trader: the natural or legal person who offers products and/or services remotely to consumers;
• Distance contract: an agreement concluded within the framework of a system organised by the trader for the distance rental of products and provision of services, whereby up to and including the moment the agreement is concluded, exclusive use is made of one or more techniques for distance communication;
• Distance communication technology: any means that can be used to conclude an agreement without the consumer and the trader being present in the same place at the same time;
• General Terms and Conditions: these General Terms and Conditions of the trader.
Article 2 - Identity of the trader
My Greatest Rentals, trading name of My Greatest Event BV
Business address: Afmijnstraat 24, 1187 ZZ Amstelveen
Phone number / WhatsApp: +31 6 33 811 527, available Monday to Friday between 09:00 and 17:30
Email address: info@mygreatestrentals.com
Chamber of Commerce (KVK) number: 68538715
VAT identification number: NL001944225B72
Article 3 - Applicability
These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed, before the distance contract is concluded, that the general terms and conditions are available for inspection at the trader's premises and will be sent free of charge to the consumer as soon as possible upon request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph, the text of these general terms and conditions may be made available to the consumer electronically before the distance contract is concluded, in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, the consumer will be informed, before the distance contract is concluded, where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise upon request.
If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting terms, the consumer may always rely on the provision that is most favourable to them.
If one or more provisions of these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these terms and conditions will otherwise remain in force, and the provision in question will be replaced without delay by mutual agreement with a provision that approximates the purport of the original as closely as possible.
Situations not covered by these terms and conditions must be assessed 'in the spirit' of these terms and conditions.
Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these terms and conditions.
Article 4 - The offer
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
The offer is without obligation. The trader is entitled to modify and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the trader uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the trader.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
Product images are a true representation of the products offered. The trader cannot guarantee that the displayed colours exactly match the actual colours of the products. This applies solely to minor variations resulting from digital screen display and does not affect the consumer's statutory rights regarding conformity.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns, in particular:
• the price including taxes;
• any costs of delivery and collection;
• the manner in which the agreement will be concluded and the actions required for this;
• whether or not the right of withdrawal applies;
• the method of payment, delivery, and performance of the agreement;
• the period for accepting the offer, or the period within which the trader guarantees the price;
• the rate for distance communication, if the costs of using the distance communication technology are calculated on a basis other than the regular basic rate for the means of communication used;
• whether the agreement is archived after it has been concluded, and if so, how it can be consulted by the consumer;
• the manner in which the consumer, before concluding the agreement, can check and, if necessary, correct the data provided in connection with the agreement;
• any other languages, in addition to Dutch, in which the agreement may be concluded;
• the codes of conduct to which the trader is subject and how the consumer can consult these codes of conduct electronically.
Article 5 - The agreement
Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the trader, the consumer may terminate the agreement.
If the agreement is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate security measures accordingly.
The trader may, within legal limits, verify whether the consumer can meet their payment obligations, as well as any facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the trader has good reason not to enter into the agreement, the trader is entitled to refuse an order or request, stating reasons, or to attach special conditions to its performance.
The trader will provide the consumer with the following information, together with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
• the visiting address of the trader's premises where the consumer can submit complaints;
• the conditions under which, and the manner in which, the consumer can exercise the right of withdrawal, or a clear notice regarding the exclusion of the right of withdrawal;
• information about warranties and existing after-sales service;
• the information referred to in Article 4, paragraph 3 of these terms and conditions, unless the trader has already provided this information to the consumer prior to performance of the agreement;
• the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
Every agreement is entered into subject to the condition precedent of sufficient availability of the relevant products.
Article 6 - Right of withdrawal
Please note! Different rules apply to the rental of products and the provision of services relating to a specific, pre-agreed date (such as the date of your event) than to the purchase of products. The right of withdrawal - the option to cancel the agreement within 14 days without giving reasons - does not apply, on the basis of Article 6:230p of the Dutch Civil Code (BW). More information can be found on the website of the Netherlands Authority for Consumers and Markets (ACM, www.acm.nl) and in Article 8 of these General Terms and Conditions.
The conditions under which the consumer may cancel a rental agreement free of charge or against a partial refund, the applicable time limits and percentages, and the procedure to be followed, are described in My Greatest Rentals' Return & Cancellation Policy. This policy forms an integral part of these General Terms and Conditions and is made available to the consumer with every order.
Article 7 - Costs in case of withdrawal
For rental agreements and related services to which the right of withdrawal does not apply pursuant to Article 6, the conditions for cancellation and refunds are described exclusively in the Return & Cancellation Policy.
To the extent that the right of withdrawal would apply in an exceptional case, the following applies: if the consumer exercises their right of withdrawal, no additional costs will be charged other than those stated in Article 6. Any amount paid by the consumer will, in that case, be refunded as soon as possible, but no later than 14 days after withdrawal, using the same payment method used by the consumer, unless the consumer expressly agrees to a different payment method.
Article 8 - Exclusion of the right of withdrawal
The trader may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the trader has clearly stated this in the offer, or at least in good time before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:
• which have been produced by the trader according to the consumer's specifications;
• which are clearly personal in nature;
• which, by their nature, cannot be returned;
• which may deteriorate or expire rapidly;
• whose price is linked to fluctuations in the financial market over which the trader has no control;
• for loose newspapers and magazines;
• for audio and video recordings and computer software of which the seal has been broken by the consumer;
• for hygiene products of which the seal has been broken by the consumer.
Exclusion of the right of withdrawal is only possible for services:
• relating to accommodation, transport, catering, or leisure activities to be performed on a specific date or during a specific period;
• the performance of which has begun with the consumer's express prior consent before the cooling-off period has expired;
• relating to bets and lotteries.
Article 9 - The price
During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
Notwithstanding the previous paragraph, the trader may offer products or services with variable prices, the prices of which are linked to fluctuations in the financial market over which the trader has no control. This dependence on fluctuations, and the fact that any stated prices are target prices, will be stated in the offer.
Price increases within 3 months of the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the trader has stipulated this and:
• they result from statutory regulations or provisions; or
• the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.
The prices stated in the offer of products or services are inclusive of VAT.
All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing or typesetting errors, the trader is not obliged to deliver the product at the incorrect price.
Article 10 - Conformity and Warranty
The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the agreement is concluded.
Article 11 - Delivery and execution
The trader will exercise the greatest possible care when receiving and processing orders for products and when assessing requests for the provision of services.
The place of delivery is the address that the consumer has provided to the company.
Subject to the provisions of paragraph 4 of this article, the company will fulfil accepted orders on the rental date. If an order cannot be fulfilled, or can only be partially fulfilled, the consumer will be notified of this no later than 7 days before the rental date. In that case, the consumer has the right to terminate the agreement free of charge. The consumer is not entitled to compensation.
In the event of termination in accordance with paragraph 3 of this article, the trader will refund the amount paid by the consumer within 5 working days of the termination, in line with the period that also applies to refunds under the Return & Cancellation Policy.
If delivery of a product proves impossible, the trader will make every effort to provide an equivalent replacement item that corresponds as closely as possible to the originally ordered item in style, function, and value. At the latest at the time of delivery, it will be clearly and comprehensibly communicated that a replacement item is being supplied. The right of withdrawal cannot be excluded for replacement items.
The trader offers two methods for the collection and return of rented items, as set out below.
Self Pick-Up
The consumer may collect and return the order free of charge at the trader's warehouse, showroom, pick-up and return address: My Greatest Rentals, Afmijnstraat 24, 1187 ZZ Amstelveen (open Monday to Friday, 09:00–17:30).
The collection and return times are agreed individually and confirmed in writing in the rental contract. Returns must be completed by 17:30 on the agreed day, unless alternative arrangements have been confirmed in writing in advance. The consumer assumes full responsibility for the safe transport of the rented items to and from the trader's warehouse.
Delivery and Collection by the Trader
Alternatively, the trader can deliver the order directly to the event venue and collect it upon conclusion of the event, as a separately charged service. Delivery costs are calculated automatically when the order is placed on the trader's website, based on the delivery address provided, and are shown inclusive of tax (incl. VAT) at checkout, with no hidden charges.
Delivery costs are calculated based on the distance from the trader's warehouse at Afmijnstraat 24, 1187 ZZ Amstelveen, at a rate of €1.05 per kilometre. As both the outbound and return journey for delivery and collection are charged, the one-way distance is multiplied by four. The delivery cost formula is therefore: one-way distance in km × 4 × €1.05.
A surcharge of €150.00 per trip applies if delivery or collection takes place on a weekend day (items hired for a weekend may be collected on the Friday prior to the event and returned on the following Monday), or outside regular working hours (before 09:00 or after 17:30). If both delivery and collection are affected, the total surcharge will amount to €300.00.
Delivery takes place on the agreed rental date. The exact time is confirmed individually based on the start time of the consumer's event and is communicated in writing at least 48 hours in advance. Delivery and collection are carried out exclusively within pre-agreed time slots, as confirmed with the trader's team. Collection after the event takes place at an individually agreed time, as recorded in the contract, and must be completed by 17:30 on the agreed day, unless alternative arrangements have been confirmed in writing in advance.
Delivery Conditions
Delivery is carried out to the ground floor of the venue only, and exclusively to locations accessible without steps and with a firm, level surface. The trader is unable to deliver to locations accessible only via stairs, or to surfaces such as gravel or unpaved terrain, as these conditions prevent the safe use of its transport equipment.
If access to upper floors or other areas is required, an additional charge will apply. The consumer is requested to inform the trader of any such requirements at least 7 working days prior to the event date, so that appropriate arrangements can be made.
All rented items must be prepared and ready for transport at the time of the trader's team's arrival for collection. Items must be properly packed and in a condition suitable for transport.
Venue Access
The consumer is responsible for ensuring that the trader's team has access to the venue at the agreed delivery and collection times, and is requested to inform the trader in advance of any special access requirements, such as limited parking facilities, an access pass, or an entry code.
If the trader's team is unable to gain access to the venue due to circumstances attributable to the consumer — such as a locked venue, an incorrect address, or the absence of an authorised contact person on site — a second delivery or collection attempt will be scheduled, for which additional costs will be charged. If collection cannot be completed, a penalty of 50% of the daily rental rate will be charged per day until the items are returned, up to a maximum of 100% of the total rental price of the relevant items, reflecting the loss of revenue resulting from the unavailability of the items for other bookings and the associated administrative and logistical costs. The trader accepts no liability for delays or damage arising from inaccessible venues.
Article 12 - Payment
Unless otherwise agreed, amounts owed by the consumer are payable immediately upon placing the order.
The consumer has a duty to report any inaccuracies in payment details provided or stated to the trader without delay.
In the event of non-payment by the consumer, the trader has the right, subject to statutory limitations, to charge reasonable costs that have been communicated to the consumer in advance.
Article 13 - Complaints procedure
The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.
Complaints regarding the performance of the agreement must be submitted to the trader fully and clearly described within 2 months of the consumer discovering the defects.
Complaints submitted to the trader will be answered within 14 days of the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed reply.
If the complaint cannot be resolved by mutual agreement, this gives rise to a dispute which is subject to the dispute resolution procedure referred to in Article 14.
In the event of a complaint, a consumer should first contact the trader in writing via info@mygreatestrentals.com.
A complaint does not suspend the trader's obligations, unless the trader indicates otherwise in writing.
If a complaint is found to be justified by the trader, the trader will, at its discretion, either remedy the agreement in an appropriate manner, offer suitable compensation, or refund the amount paid in whole or in part.
Article 14 - Disputes
Agreements between the trader and the consumer to which these general terms and conditions apply are governed by Dutch law, even if the consumer resides abroad.
This choice of law does not affect any mandatory consumer protection provisions of the consumer's country of habitual residence that would apply under European regulations.
Article 15 - Rental Conditions
15.1 Inspection upon receipt
The renter must inspect the rented items immediately upon receipt. Any visible defects or discrepancies must be reported to the trader in writing within 24 hours of receipt. In the absence of such notification, the items are deemed to have been received in good condition.
15.2 Transfer of risk
The risk of loss, theft, damage, and destruction of the rented items passes to the renter from the moment of delivery (or, in the case of self pick-up, from the moment the items are handed over at the trader's warehouse address) and ends at the moment the items are actually received back by My Greatest Rentals.
15.3 Limitation of liability
The total liability of My Greatest Rentals towards the renter, on any basis whatsoever, is limited to the amount paid by the renter for the relevant agreement.
My Greatest Rentals is not liable for indirect damage, consequential damage, loss of profit, missed savings, reputational damage, or damage resulting from an event not taking place, being postponed, or being delayed, unless such damage results from intent or wilful recklessness on the part of My Greatest Rentals.
Nothing in this article limits liability for damage resulting from intent or wilful recklessness, or to the extent such a limitation is not permitted under mandatory consumer law.
15.4 Force majeure (for the benefit of the trader)
In addition to the force majeure provision in the Return & Cancellation Policy, which applies solely to the rights of the consumer, the following applies for the benefit of My Greatest Rentals: if My Greatest Rentals is temporarily unable to fulfil its obligations due to force majeure, these obligations are suspended for the duration of the force majeure event. Force majeure includes, but is not limited to: staff illness, vehicle breakdown, traffic obstruction, fire, flooding, or failure (or delayed performance) by a supplier of My Greatest Rentals.
If the force majeure event continues for longer than can reasonably be accepted, both parties have the right to terminate the agreement, without this giving rise to any obligation to pay damages, without prejudice to the provisions of the Return & Cancellation Policy regarding refunds to the consumer.
15.5 Use of the rented items
The renter will use the rented items as a careful tenant would, in accordance with their intended purpose, and will not make any alterations to the rented items.
15.6 Prohibition on sub-letting
The renter is not permitted to make the rented items available to third parties, sub-let them, or otherwise allow third parties to use them, without the prior written consent of My Greatest Rentals.
15.7 Business customers (B2B)
The provisions of these General Terms and Conditions (including, but not limited to, Article 11 — Delivery and execution) and of the Return & Cancellation Policy that specifically serve to protect consumers (including, but not limited to, the right of withdrawal and the associated cooling-off period) do not apply where the other party is acting in the course of a trade, business, craft, or profession. In that case, only the remaining provisions of these General Terms and Conditions, including Article 11, and of the Return & Cancellation Policy apply, to the extent these do not specifically relate to consumers.
15.8 Choice of forum for business customers
Notwithstanding Article 14, and solely to the extent the other party is acting in the course of a trade, business, craft, or profession, all disputes between My Greatest Rentals and that business counterparty shall be submitted exclusively to the competent court of Amsterdam.
